If “Von Media Project Planner” is submitted by the client to Von Media OR the website design and development work has started by Von Media, then payment is non-refundable. Von Media may elect at its sole discretion to offer a full or partial refund depending upon the circumstances.
You may cancel your project with us if you have not yet submitted the "Von Media Project Planner" within 30 days of starting your project with us.
If you cancel after the first 30 days and you have not submitted the “Von Media Project Planner” , no refund will be entertained for fees and charges accrued prior to the effective date of the cancellation.
Accounts that are terminated by Von Media for abuse or violations of internet standards or these terms and conditions will not receive any refund. All cancellations must be received in writing according to the deadlines indicated: regular mail and e-mail are acceptable. Phone requests will not constitute acceptance of any cancellation. Refunds (if approved) will be issued back to you within 10 business days from your cancellation date.
Also please refer to the details under “Terms and Condtions“.